You will receive the same information attached to the proposal of contract.

1. RESERVATION: the reservation is confirmed with the “letter of confirmation” which we will send you after receiving the deposit/down payment. Once the deposit is paid, the Client accepts unreservedly the following rental conditions. 
   

2. PAYMENT: the down payment consists of the 20% of the whole rental price. the down payment can be paid directly, through bank transfer, postal order, cheque and following the instructions written in the booking letter. The rest of the amount will be paid at the arrival, once the keys of the apartment are delivered, in cash, through bank transfer, cheque or credit card (except American Express). 

3. CANCELLATION: in case of cancellation, it is necessary to notify the management through a formal communication at least 14 days before the arrival. If these conditions are respected, we will send you a voucher of the same amount of the down payment/first payment for a further reservation, within the next season. Under no circumstances will the first payment be given back. 

4. ARRIVAL: we wait for you from 16 to 20 of the day of the arrival. In case of delay, we ask you to notify the management through phone call or email. If these conditions are not respected, we will keep the apartment available for you until the next day (10.00), then it will be rented again and the whole amount that had previously been paid in advance won’t be returned. 

5. DEPARTURE: the apartment will be left before 9.00. It will be cleaned and perfectly in order as you found it the day of your arrival: no garbage, clean dishes, the fridge will be left opened and empty (the ice in the meat locker can be left there). If you wish it, the final cleaning can be requested at the reception: it costs 80 Euros.

6. EARLY DEPARTURE: if possible, we ask you to notify the management (at the reception) and to wait for the inspection of the apartment from our staff before the restitution of the down payment. It is not possible to request for the refund, not even partial. 

7. CARE OF THE APARTMENT: the Client is committed to take care of the apartment and of what is found inside it. For this reason, we kindly ask you to make every type of complaint by the first 24 h. possible damages will be refunded through a deposit.  the control of the state of the apartment is implicitly authorized also in the absence of the client. 

8. DEPOSIT: a deposit of 100 Euro is requested. This amount will be given back at the moment of departure, after the inspection of the state of the apartment. If the departure takes place before 7.00, the deposit will be sent to the Client’s addressee by 7 days, if the apartment had been left in order and cleaned as specified at point 5. 

9. USE OF THE AIR CONDITIONING: the use of the AC is included for a total of 80 hours per week and it is managed independently by the guests. If more hours are needed, they can be requested at the reception, prior to a payment of 5,00 Euros every 10 hours. 

10. GENERAL CONDITIONS:

a) It is important to follow the swimming pool’s indicated time, in order to respect also the other guests present in the residence. 

b) It is imperative that the guests WILL NOT BE more than the indicated sleeping accommodations present in the apartment. On the contrary, the reservation will be cancelled. Children count as the adults. 

c) The Management is not responsible for accidents, damages to personal items, losses, thefts or unpleasant situations that could take place inside or outside the apartment. We are available to help solve any kind of problem. 

d) In some cases (unexpected events or emergencies) the management can change the reserved apartment with another one (with similar characteristics), and the relocation can lead also to a change of location of the apartment. Any kind of extra expenses will be at our cost. 

e) We accept your specific requests as far as the apartment (number, floor, orientation) and we will do our best to satisfy them, but we can’t guarantee them for sure. 

f) If, for reasons that do not depend on the Management, some kind of services, resources or supplies (also first aid) will lack, it is not possible to ask or demand for the refund, not even partial. We will certainly work in order to satisfy your needs and requests. 

g) It is not allowed to let in the Residence people not known by the reception. The visiting people must be introduced to the reception in order to respect the public security policy. The visiting people must respect the rules of BRA and the other clients. For security reasons, they are not allowed to use the swimming pool. 

h) Animals of any size are not allowed in the residence.